Help Center
Maison Vela Support
Find answers to common questions below, or reach our team directly. We typically respond within 1–2 business days.
Frequently Asked Questions
How do I create an account?
Download Maison Vela from the App Store, open the app, and tap “Sign Up.” You can register with your email address or continue with Apple.
How do I reset my password?
On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
How do I delete my account?
Go to Settings → Account → Delete Account. This action is permanent and removes all your data from our servers. If you need help, email us at indraneel@rimlabs.in.
My app is crashing or not loading. What should I do?
First, try force-closing and reopening the app. If the issue persists, check that you have the latest version installed from the App Store. You can also try uninstalling and reinstalling the app — your account data is saved to the cloud.
How do I report a bug or technical issue?
Email us at indraneel@rimlabs.in with a description of the issue, your device model, iOS version, and app version (found in Settings → About). Screenshots or screen recordings are very helpful.
How do I report inappropriate content or a user?
Tap the three-dot menu on any post or profile and select "Report." Our Trust & Safety team reviews all reports. For urgent safety concerns, email indraneel@rimlabs.in.
How do I manage notifications?
Go to Settings → Notifications within the app to customize which alerts you receive. You can also manage notification permissions in your iPhone's Settings → Maison Vela.
Is my data private and secure?
Yes. Maison Vela uses industry-standard encryption for data in transit and at rest. We never sell your personal data. See our Privacy Policy for full details.